Why is configuration greyed out or read-only for me?

If the Configuration page opens but every field, toggle and Connect button looks faded and won't respond to clicks, you have view-only access. This is by design — your workspace permissions let you see settings but not change them. Here's exactly what that means and how to get edit access if you need it.

The view-only banner and disabled settings

When you can view but not edit configuration, an amber banner appears at the top of the page:

You have view-only access to configuration. Contact the workspace owner to make changes.

Below it, the settings panels still render so you can read the current values, but the whole section is dimmed and clicks are ignored. This applies to every tab — Connections, Ad defaults, AI copywriting and Notifications. Nothing you click in this state will save, and Connect/Disconnect buttons are intentionally inert so you can't accidentally overwrite the workspace owner's Meta, Slack, ClickUp or cloud-storage connection.

If you don't even see the page — instead you get "You don't have permission to view configuration" — then your account is missing view access entirely, which is a stricter level than read-only.

What edit access unlocks

Workspace owners always have full edit access. Team members get it through a single permission, configuration edit, which the owner grants per member. Once you have it, the dimmed overlay disappears and you can change everything on the Configuration page:

• Connections — connect or disconnect Meta, Dropbox, Google Drive, Slack and ClickUp.
• Notifications — the email, Slack and ClickUp notification matrix, including the daily digest and weekly audit.
• AI copywriting — provider API keys and the brand voice used for AI copy generation.
• Ad defaults — naming conventions, the text importer, Meta creative enhancements and Threads settings.

This is enforced in two places. The page hides edit controls in the UI, and the connection setup routes on the server independently reject members without edit access. So even a direct request can't change a workspace connection without the right permission.

Why some members can't reach Team or Audit Log

Configuration access is separate from two other areas:

• Team — only the owner, or a member with the team management permission, can open the Team page and change who's in the workspace.
• Audit Log — visible to the owner, anyone with team management, or any member who has at least configuration view access.
• Ad spend — gated by its own ad spend permission.

So it's normal to see Configuration in read-only mode but not see the Team page at all — they're controlled by different switches.

Asking for edit access

You can't grant yourself permissions. To get configuration edit access:

1. Identify your workspace owner, or any member who has the team management permission.
2. Ask them to open the Team page and edit your member record.
3. Have them turn on configuration edit (and configuration view, if you couldn't see the page at all).

For the exact steps on their side, point them to How to edit or remove a team member's access. A full breakdown of every permission lives in Understanding user roles and permissions.

Default permissions for new members

When someone is newly invited, their defaults are deliberately conservative. They can use all ad accounts and Pages for launching, but:

• Configuration view — off
• Configuration edit — off
• Team management — off
• Ad spend — off

That's why a brand-new member often can't open Configuration at all until an owner turns on access. If you've just been added and settings look locked, this is expected — request the specific permission you need. See How to invite team members to your workspace for context on how invites and defaults work.